Unable to connect on Windows app: Client services errors

This guide will show you how to resolve the following errors listed in the ExpressVPN app for Windows’s diagnostics file.

Error 1:
TCP: connect to 78.129.233.74:10086 failed, will try again in 5 seconds: Network is unreachable (WSAENETUNREACH)
SIGTERM[soft,init_instance] received, process exiting

Error 2:
NETSH: C:\WINDOWS\system32\netsh.exe interface ip set address Local Area Connection 2 dhcp
Failed to configure the DHCP service. The interface may be disconnected.
The system cannot find the file specified.
ERROR: netsh command failed: returned error code 1
NETSH: C:\WINDOWS\system32\netsh.exe interface ip set address Local Area Connection 2 dhcp
Failed to configure the DHCP service. The interface may be disconnected.
The system cannot find the file specified.

Error 3:
Route: Waiting for TUN/TAP interface to come up...
TEST ROUTES: 0/0 succeeded len=1 ret=0 a=0 u/d=down
Route: Waiting for TUN/TAP interface to come up...
TEST ROUTES: 0/0 succeeded len=1 ret=0 a=0 u/d=down
Route: Waiting for TUN/TAP interface to come up...
TEST ROUTES: 0/0 succeeded len=1 ret=0 a=0 u/d=down

Error 4:
C:\Windows\system32\route.exe ADD 180.150.157.8 MASK 255.255.255.255 192.168.0.1
The route addition failed: The object already exists.
C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.25.12.209 OK!
C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.25.12.209 OK!
C:\Windows\system32\route.exe ADD 10.25.0.1 MASK 255.255.255.255 10.25.12.209 OK!
Initialization Sequence Completed
[server] Inactivity timeout (--ping-restart), restarting
TCP/UDP: Closing socket

Preliminary Check

Before proceeding, check whether you are using the latest version of the ExpressVPN app. If not, download the latest ExpressVPN app.

Troubleshooting steps

Follow the troubleshooting steps below to resolve the connection issue. After each step, check if the issue is fixed. If the issue is fixed, you can skip the rest of the steps.

1. Restart your device
2. Perform a Winsock reset
3. Restart DHCP Services

1. Restart your device

1. Restart Windows.
2. Launch the ExpressVPN app.
3. Connect to a VPN server location.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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2. Perform a Winsock reset

On your Windows device:

1. Click Start > All Programs > Accessories.
2. Open Command Prompt:
   • For Windows Vista or above, right-click Command Prompt and click Run as Administrator.
   • For Windows XP, click Command Prompt.
3. In the Command Prompt, enter the following commands:
   netsh int ip reset logfile.txt
netsh winsock reset catalog
4. Restart Windows.
5. Launch the ExpressVPN app.
6. Connect to a VPN server location.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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3. Restart DHCP Services

On your Windows device:

1. Click Start > Run (or press Window Key + R).
2. Enter
   services.msc
3. Click OK.
4. On the Services list, double-click DHCP Client.
5. Set Startup Type to Automatic.
   • If the Service status shows Stopped, click Start.
   • If the Service status shows Started, click Stop > Start.
6. Close the window.
7. Launch the ExpressVPN app.
8. Connect to a VPN server location.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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4. Configure your DNS settings

Manually set your DNS to other DNS servers.

If the issue persists, contact the ExpressVPN Support Team for immediate assistance.

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